Returns

You have 14 days from delivery to change your mind on any order — no reason needed. Start your return or cancellation below, or read on for the details.

Start a return or cancellation

Your right to return or cancel

Wherever you're ordering from, you have 14 days from delivery to cancel or return your order, for any reason and without needing to justify it. In the UK that's your statutory right under the Consumer Contracts Regulations 2013; in the EU it's the equivalent right under the Consumer Rights Directive. Everywhere else, we give you the same 14 days as a matter of policy.

This is separate from anything faulty, damaged or not as described. We'll always put those right, whatever the timing.

Return window

You have 14 days from the day you receive the last item in your order to tell us you're returning it. If that day falls on a weekend or a public holiday, we extend the window to the next working day.

Cancelling before delivery

Changed your mind before your order has shipped? You can cancel any item at any time up until it's fulfilled — no need to wait for delivery.

Trying things on

Try things on. That's what the 14 days are for. You can handle a piece the way you would in a shop, including taking the tags off to try it. That won't cost you anything.

If a piece comes back worn beyond trying on, washed, altered or damaged, we may reduce your refund to reflect the loss in value. If that happens we'll tell you why, and by how much, before we refund you.

Sending it back

Once you've told us, you have 14 days to send the item back. We'll email you a tracked return label as soon as we've confirmed your request.

Return shipping costs £3.95, taken off your refund. We'd rather be straight about that than hide it in the price of everything we sell. If you'd sooner arrange your own postage, you can — nothing is deducted, but do use a tracked service so we can both see where the parcel is.

If something arrives faulty, damaged or simply isn't what you ordered, we pay the return and you get every penny back. That's not a concession, it's your right.

How it works

Click "Start a return or cancellation" above and sign in with the email you used at checkout. Or simply email hello@savaactive.com — any clear statement that you're cancelling is enough, and you never have to give a reason. We'll confirm by email as soon as we have it.

Refunds

We refund within 14 days of you telling us you're cancelling.

We may wait until either the item reaches us or you send us proof you've posted it, whichever comes first. A tracking receipt is enough — you don't have to wait for the parcel to arrive with us.

We refund to the payment method you used, and we refund the standard delivery you paid on the way out as well. If you paid extra for a faster option, we refund the standard rate. The only thing we take off is the £3.95 return label, and only if you used ours.

Questions

Email hello@savaactive.com and we'll help.

Model cancellation form

You don't need to use this. Any clear statement that you're cancelling works. We provide it because we're required to.

To SAVA — hello@savaactive.com

I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: